Your Privacy Is Our Priority
Your personal information is always kept secure at zv77. This policy provides a full explanation of how information is collected, used, and protected.
01 Introduction and Applicability
zv77 ("we", "our", or "platform") operates a safe and responsible online betting service for players in Bangladesh. This privacy policy ("policy") explains what information we collect, how we use it, and how we keep it secure when you use our website zv77.lat, register, or use any of our services.
This policy applies to all users who browse our website and to registered members. By continuing to use our services, you are considered to have accepted all terms of this privacy policy.
02 What Information We Collect
We may collect the following types of information from you:
Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport number (for KYC verification)
- Residential address
- Username and password (stored in encrypted form)
Financial Information
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Activity and Technical Information
- IP address and device information
- Browser type and operating system
- Website visit date, time, and duration
- Gaming activity and betting history
- Information collected through cookies and similar tracking technologies
We only collect information that is necessary to provide our services. Collecting unnecessary or excessive information is against our policy.
03 Purpose of Information Use
The information collected is used for the following purposes:
Service Operation and Improvement
Your information is used to create and manage your account, verify your identity (KYC), process deposits and withdrawals, provide gaming services, and continuously improve the quality of our platform.
Security and Fraud Prevention
Your information is analysed to ensure authorised activity and to prevent fraud, money laundering, and other illegal activities. This is essential for the security of your account and funds.
Customer Support
Your information is used to respond quickly and effectively to your complaints, questions, and requests, and to personalise your gaming experience. Our 24/7 Bengali live chat team can serve you better with the help of this information.
Communication
Your contact information is used to notify you about account updates, transaction confirmations, security alerts, and important policy changes.
Meeting Legal Obligations
It is our legal responsibility to retain certain information in order to comply with applicable laws and regulations, particularly Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
04 Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your experience using our services.
Types of Cookies
- Essential Cookies: Required for login sessions, security, and core functionality. The platform cannot work properly without these.
- Performance Cookies: Used to analyse and improve website performance.
- Functionality Cookies: Used to remember your preferences, language, and settings.
- Analytics Cookies: Used to analyse user behaviour and improve our services.
You can disable non-essential cookies at any time from your browser settings. However, disabling certain cookies may limit some features of the platform.
05 Information Sharing and Disclosure
zv77 does not sell or rent your personal information. However, in certain circumstances, information may be shared with trusted third parties:
Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical infrastructure, and customer support. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.
Legal and Regulatory Authorities
We may be required to provide necessary information in response to court orders, legal proceedings, or valid requests from government authorities. In such cases, we always operate within the legal framework.
06 Information Security Measures
We apply industry-standard security measures to keep your personal information secure:
SSL Encryption
Our entire website is encrypted with SSL/TLS technology. All communication between your browser and our servers is secured.
Password Hashing
Your password is never stored as plain text. Passwords are secured using strong cryptographic hashing algorithms.
Secure Servers
Our data is stored on secure servers, and firewalls and access controls are used to prevent unauthorised access.
Limited Access
Only authorised staff can access specific information required for their particular tasks. All staff are bound by confidentiality agreements.
07 Data Retention Period
We retain your information for as long as necessary. The retention period depends on the type of information and legal requirements:
Active Account Information
Your account information and gaming history are retained for as long as your account remains active. This is necessary for providing services and resolving disputes.
Legal Retention Obligations
It is our legal obligation to retain financial transaction information and identity verification documents for a specified period in accordance with AML and KYC regulations.
After Account Closure
Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements. Once the required period has ended, information is securely deleted.
08 Your Rights
You have the following rights regarding your personal information:
Right to Access Information
You have the right to request to see what information we hold about you. Upon receiving a valid request, we will provide this information as quickly as possible.
Right to Correct Information
If any of your personal information is incorrect or incomplete, you may request that it be corrected. Ensuring accurate information is important for both parties.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. In such cases, we will review your request and respond as best we can within the limits of our legal obligations.
To exercise any of the above rights, please contact us. We will consider your request with the highest priority.
09 Protection of Minors
zv77 is highly mindful of protecting minors. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete all collected information. We ask for the cooperation of parents and guardians to keep minors away from betting activities.
To learn more about responsible gaming, please visit our Responsible Gaming page.
10 Policy Changes
zv77 reserves the right to update or amend this privacy policy at any time. If there are significant changes to the policy, we will notify you by email or through a public notice on the platform.
If you continue to use our services after changes have been made, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.
11 Contact Us
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:
After receiving your request, we will try to respond as quickly as possible — generally within business days. Complex requests may take a little longer, but we will always keep you updated.
For our complete terms of service, please visit the Terms and Conditions page. To learn about responsible gaming, read our Responsible Gaming page. For answers to common questions, visit our FAQ page.